Peachtree Petals
Frequently Asked Questions
At Peachtree Petals, every arrangement is thoughtfully designed and delivered with care. Below youโll find answers to some of the most common questions about caring for your flowers, placing orders, and our delivery process.
If you need assistance, our team is happy to help.
๐ 678-336-1195
Flower Care
How should I care for my flower arrangement?
Fresh flowers are living pieces of art, and proper care will help them stay beautiful longer.
Arrangements in floral foam
Floral foam holds water to keep stems hydrated. Check the arrangement daily and gently add water to the center of the design to keep the foam moist.
Flowers arranged in a vase
Ensure the water remains clear. If it becomes cloudy, empty the vase, rinse it, and refill it with fresh water mixed with the floral food provided. If possible, trim approximately ยฝโ1 inch from the stems before returning them to the vase.
Hand-wrapped or boxed flowers
Remove all packaging and any foliage that would fall below the water line. Trim the stems at an angle and place them immediately in a clean vase filled with fresh water and floral food.
For best longevity, keep arrangements:
โข Away from direct sunlight
โข Away from heating or cooling vents
โข Away from televisions or appliances that emit heat
โข In a cool, draft-free location
Why does the water in my vase turn cloudy?
Cloudy or yellow water is a natural sign that bacteria are forming in the vase. Bacteria can clog flower stems and shorten the life of your arrangement.
If the water becomes cloudy:
โข Empty and rinse the vase
โข Refill with fresh water and floral food
โข Trim the stems before placing them back in the vase
Changing the water regularly will significantly extend the life of your flowers.
Should flowers be placed in direct sunlight?
No. While flowers grow in sunlight, cut flowers last longer in cooler environments. Direct sun and heat will cause them to wilt more quickly. Place arrangements in a cool area away from windows and drafts.
Can wilted roses be revived?
Sometimes. If a rose begins to wilt prematurely, you may be able to revive it by rehydrating the stem.
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Fill a sink or bowl with warm water
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Submerge the stem and trim about one inch off underwater
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Allow the rose to soak horizontally for about two hours
If the rose has already reached the end of its natural vase life, it may not fully recover.
How long should flowers last?
Most fresh arrangements last four to seven days, depending on the flowers used and how they are cared for.
Regularly refreshing the water, trimming stems, and keeping flowers in a cool location will help maximize their lifespan.
Orders & Delivery
How will I know when my order has been delivered?
Once your order has been delivered, an email confirmation will be sent to the email address used when placing the order.
If there is an issue completing a delivery, our team will contact you directly.
When will my flowers be delivered?
Deliveries are completed during our normal delivery hours on the requested delivery date.
Because delivery routes are optimized daily, specific delivery times cannot be guaranteed.
If your order is time-sensitive, please contact us at 678-336-1195 prior to placing your order.
What happens if the recipient is not available at the time of delivery?
If the recipient is unavailable, we may:
โข Leave the arrangement in a safe location when appropriate
โข Leave the flowers with a concierge, receptionist, or front desk
โข Attempt to contact the recipient using the phone number provided
If delivery cannot be safely completed, we will contact the sender to coordinate next steps.
Can I add special delivery instructions?
Yes. Delivery instructions can be added during checkout when placing your order online.
If you need to update instructions after placing an order, please call 678-336-1195 with your order number as soon as possible.
Can I change an order after it has been placed?
Changes may be possible before an arrangement has been designed or dispatched for delivery.
Please contact us promptly with your order number if changes are needed.
Can I cancel an order?
Because floral arrangements are custom designed and perishable, cancellations may only be possible before preparation has begun.
Please contact us as soon as possible with your order number to request a cancellation.
Do you offer same-day delivery?
Same-day delivery may be available depending on order volume and delivery schedules.
For urgent requests, please call 678-336-1195 and our team will do our best to assist.
Can I request a specific delivery time?
While we understand that some deliveries are time-sensitive, we are unable to guarantee exact delivery times due to routing logistics.
If timing is critical, please contact our shop before placing your order.
What information is needed for hotel deliveries?
To ensure smooth delivery, please provide:
โข Hotel name and address
โข Recipientโs full name
โข Room number (if known)
โข Hotel phone number (if available)
What information is needed for hospital deliveries?
For hospital deliveries, please include:
โข Hospital name and address
โข Recipientโs full name
โข Room number or department (if known)
Please note that some hospital units do not allow flowers.
Do you deliver to businesses and offices?
Yes. We frequently deliver to offices, hotels, and commercial locations.
Please include the business name, suite or floor number, and a contact phone number for the recipient.
Quality & Satisfaction
What if there is an issue with my order?
Customer satisfaction is extremely important to us. Because flowers are perishable, any concerns regarding an arrangement must be reported within 24 hours of delivery.
Please contact us at 678-336-1195 with your order number so our team can review the concern and determine an appropriate resolution.
Additional Policies
Design Variations
Every Peachtree Petals arrangement is hand-designed using the freshest flowers available. While we strive to reflect the style and color palette shown online, exact flower varieties or containers may vary due to seasonal availability.
Substitutions will always maintain the overall look, quality, and value of the arrangement.
Responsibility After Delivery
Once flowers have been delivered to the address provided, responsibility for the arrangement transfers to the recipient.
Peachtree Petals cannot guarantee the condition of flowers left outdoors or unattended in extreme temperatures.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
Peachtree Petals cannot be responsible for delivery delays or non-delivery caused by incorrect or incomplete address details.
Additional delivery fees may apply if re-delivery is required.
Photo Verification
To ensure accuracy and quality, our delivery team may take a photo confirmation at the time of delivery. This photo serves as verification that the arrangement was successfully delivered to the address provided.
High-Demand Holidays
During peak floral holidays such as Valentineโs Day and Motherโs Day, specific flower varieties may vary due to seasonal supply and high demand.
Our designers will always create arrangements that reflect the intended size, style, and value of the selected design.
Business Hours
Monday โ Friday: 7:00 AM โ 3:00 PM
Saturday: Delivery available
Orders must be placed by 2:00 PM Friday
Sunday: Closed
Online ordering is available 24 hours a day, 7 days a week.
Payment Methods
Peachtree Petals accepts:
โข Visa
โข MasterCard
โข American Express
โข Discover
โข Cash (in-store purchases)
โข Checks from established customers
๐ Questions? We're happy to help.
Call 678-336-1195 during business hours.
