Return & Refund Policy
Peachtree Petals is committed to providing high-quality floral designs and excellent customer service. Due to the perishable nature of flowers and custom floral arrangements, all sales are final and we do not accept returns.
If you are dissatisfied with your arrangement, you must contact us within 24 hours of delivery to report your concern.
To be eligible for review:
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The issue must be reported within 24 hours of confirmed delivery.
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Clear photographs of the arrangement must be provided.
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The arrangement must remain in substantially the same condition as delivered.
Failure to notify us within 24 hours voids eligibility for replacement or review.
Resolution Process
Upon review of the concern, Peachtree Petals may, at its sole discretion, offer one of the following remedies:
The method of resolution is determined by Peachtree Petals based on the circumstances presented.
Refunds, if approved, will be issued to the original form of payment and may take 10โ14 business days to process.
Substitution Policy
Due to seasonal and supply availability, certain flowers or containers may be substituted with equal or greater value while maintaining the overall design, color palette, and style.
Substitutions do not qualify as defects or grounds for refund.
Delivery & Timing Disclaimer
While we make every effort to honor delivery date and time requests, specific delivery times are not guaranteed.
Delays caused by incorrect address information, venue access restrictions, weather conditions, or other factors outside of our control are not grounds for refund.
Chargeback & Dispute Notice
Customers agree to contact Peachtree Petals directly to resolve any concerns prior to initiating a payment dispute or chargeback.
